Frequently Asked Questions
Have questions? We have answers.
What ingredients are used to make your candles?
At Love Carter, we use 100% natural soy wax or coconut wax, premium fragrance oils, and cotton wicks to create our hand-poured candles. Our ingredients are free from harsh chemicals, ensuring a clean and eco-friendly burn
How long do your candles burn?
Our 10 oz candles burn for approximately 40-50 hours, while our 16 oz candles burn for 50-60 hours, ensuring you can enjoy their scent for many hours of relaxation!
HOW LONG DOES SHIPPING TAKE?
Each candle is handmade just for you! Please allow 5-10 business days for processing. Shipping time will then vary depending on your chosen shipping method at checkout. You’ll receive a tracking number once your order has shipped.
do your candles have a strong or light scent?
Our candles offer a balanced scent throw. They are crafted to fill your space with a noticeable yet not overwhelming fragrance. Whether you’re looking for a subtle ambiance or a more pronounced aroma, Love Carter candles are designed to create the perfect atmosphere.
do you offer custom scents or personalized labels?
Yes, we offer custom scents and personalized labels for special occasions or gifts. Whether you’re looking for a unique fragrance blend or custom packaging, we can work with you to create the perfect candle to match your needs. Contact us for more details on how to customize your order!
can i return or exchange a candle if i’m not satisfied?
We want you to love your Love Carter candle! If you’re not completely satisfied with your purchase, we accept returns or exchanges within 7 days of delivery, as long as the candle is unused and in its original packaging. Please contact us, and we’ll be happy to assist with the process.
Require more information?
Unable to locate the precise answers you need? Feel free to contact us by emailing us at [email protected].